We pride ourselves in the service and support that we offer. Please check out our frequently asked questions (FAQ) as this may resolve a question you may have.

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Courses FAQ

The certificates do not expire however best practice suggests a renewal period of 3 years for training. The recommended renewal date of is printed on your certificate. Please check with your employer for their best practice and renewal policy.

Category: Courses FAQ

Our testimonials page will speak for itself https://www.hlonlinetraining.co.uk/testimonials/

Category: Courses FAQ

You can access the courses 24 hours per day 7 days per week at a time that is convenient to you

Category: Courses FAQ

You can view the ceritficate here https://www.hlonlinetraining.co.uk/wp-content/uploads/2018/03/example-free-certificate.jpg

Category: Courses FAQ

Please view our pricing page for the best prices. https://www.hlonlinetraining.co.uk/pricing/

Category: Courses FAQ

We offer free courses periodically, to receive details of these please sign up for our newsletter. All our courses have free certificates.

Category: Courses FAQ

You get all the standards 1 to 15

Competency assessment booklets and Workbooks

A certificate is available per standard for free on completion of the learnings

To take the Level 3 qualification, you must be working in a care setting already. For the Level 2 qualification, you may have no previous experience, or you might be working in care and want recognition for your current skills.

Our courses refresh on current training, increase awareness or further develop knowledge.  Whilst they follow frameworks they are not part of Ofsted.

Category: Courses FAQ

This course is a good place for persons new in to care https://www.hlonlinetraining.co.uk/online-courses/health-care-assistant-hca-training-course/

We are accredited by the CPD Accreditation Group

Category: Courses FAQ

You would receive one certificate per course subject, so if you brought a bundle with 3 courses , you would receive 3 certificates, 1 per course

Category: Courses FAQ

We do not offer NVQ`s at this time

The course is estimated at around 18 hours

Category: Courses FAQ

Yes, the certificate is included in the price of the course.

Category: Courses FAQ

Our courses are affordable and your certificate is available to you at no charge. Please browse our range of course for full pricing

We are CPD accredited and cannot give out the answers. please revise the learning.

Category: Courses FAQ

No,  our courses are not associated with OFSTED. Please see the qualifications section of the website to see the latest qualifications we offer

Category: Courses FAQ

For the CPD courses, the below is a guide

Level 1 course = 1CPD Point (1 hour)

Level 2 course – 2 CPD Points (2 hours)

Level 3 course – 3 CPD Points (3 hours)

Category: Courses FAQ

The exam is included in the price.

Exam retakes – We offer unlimited retakes at no extra cost.

Category: Courses FAQ

Elearning –  This means using a computer or laptop to deliver part of, or all of, a course, whether it’s in a school, part of your mandatory employee training, or to further your own career at home.

E-Books – E-Books are electronic versions of e-learning courses, usually in PDF form, which can be read on a computer, a laptop, or a specifically designed handheld device, for example tablets.

Video Learning – Video learning is a useful alternative to e-learning as videos can be shown to large groups of people, which can be very useful in classroom based learning and work-based courses.

Category: Courses FAQ

You have the ability to control the pace of learning.

The course features automatic bookmarking allowing learners to take a break and return to the learning at the point they left off.

Category: Courses FAQ

Yes, they are aligned and mapped to key frameworks

Category: Courses FAQ

You get 24/7 Unlimited Accesses For 12 Months

Category: Courses FAQ

No, Our statutory, mandatory and specialist care training courses are delivered in line with the relevant UK legislation and recommended practice mapped and aligned to the QCF framework and the below organisations.

  • Continuing Professional Development (CPD)
  • Alignment to the Skills for Health’s Core Skills Training Framework (CSTF)
  • Care Quality Commission (CQC)
  • Health and Safety Executive (HSE)
  • National Institute for Health and Clinical Excellence (NICE)
  • The Resuscitation Council (UK)
  • Qualifications and Credits Framework (QCF)
  • Nursing and Midwifery Council (NMC) revalidation for registered nurses and midwives
Category: Courses FAQ

It depends on the course type, national guidelines, legal requirements and the  Inspectorate. There is no one simple answer to this question.Refresher training immediately accessible, standards compliant and very affordable.

Category: Courses FAQ

All evidence of learning and certification will remain on our system to peruse for your future reference and is available from your dashboard.

Category: Courses FAQ

Once you have completed your assessment you will be awarded a free accredited certificate in PDF format which is immediately available to download and print.

The certificate will display the CPD logo as proof of your knowledge and competencies gained from taking this course.

Hard copies of the certificate are available for an additional fee of £3.99. These are purchased once the course is completed online and sent in the post.

All evidence of learning and certification will remain on our system to peruse for your future reference.

Category: Courses FAQ

Once you have completed your assessment you will be awarded a free accredited certificate in PDF format which is immediately available to print.

The certificate will display the CPD logo as proof of your knowledge and competencies gained from taking this course.

Hard copies of the certificate are available for an additional fee of £3.99. These are purchased once the course is completed online.

All evidence of learning and certification will remain on our system to peruse for your future reference.

Category: Courses FAQ

Once you have completed your assessment you will be awarded a free nationally recognised accredited certificate in PDF format which is immediately available.

The certificate will display the CPD logo as proof of your knowledge and competencies gained from taking this course.

Hard copies of the certificate are available for an additional fee of £3.99. These are purchased once the course is completed online.

All evidence of learning and certification will remain on our system to peruse for your future reference.

Category: Courses FAQ

We offer an unlimited pass guarantee.

Don’t worry if you don’t pass or want to improve your grade, with our unlimited pass guarantee can retake the test as many times as you wish to at no extra cost.

Category: Courses FAQ

A pass mark of 75% is required.

Category: Courses FAQ

The main benefits are as follows:

Gain new skills
Improve job prospects
Enhance employment opportunities
Improve career satisfaction
Tracks prior learning
Up-to-date with your job requirements
Enhance your CV
Help lead the way to further education
Dedicates Commitment and value
Preparation for promotion

Category: Courses FAQ

At the end of the learning, you will be given a multiple choice test. At the end of the test, you will be graded and a nationally recognised certificate is issued.

Category: Courses FAQ

F0r the CPD accredited courses as a guide, level 1 is 1 hour, level 2 is 2 hours and level 3, 3 hours.

Category: Courses FAQ

You can access the course 24 hours per day, 7 days per week

Category: Courses FAQ

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