We pride ourselves in the service and support that we offer. Please check out our frequently asked questions (FAQ) as this may resolve a question you may have.

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Customer Services FAQ

If you have forgotten your password or would like your login details re-sent to you please reset your password here https://hlservices.psittacus-ble.co.uk/password/remind 
These videos are a guide to help you with any questions you may have
 
 
Tips:
  • If you are using an access code please ensure you are logged out before entering
  • If you are copying and pasting a code ensure no empty spaces are copied
  • Check your email address is spelled correctly
If you need any further help or questions please let me know
Please can you provide the following information via email to help@www.hlonlinetraining.co.uk
Date of course purchase:
Course title to be refunded:
Learner email address:
Learner name:
Which website was the purchase made:
Reason for refund:

Secure Payments can be made by all major debit or credit cards via our Secure Servers

We use Stripe to process payments, offering the most stringent level of certification available in the payments industry

We take pride in our customer service, offering dedicated Support via email (help@www.hlonlinetraining.co.uk, online messenger, and telephone (0203 770 2026)

 

Yes, the courses are responsively designed meaning they will function on all devices.

Yes, We are an accredited training provider approved by the CPD Accreditation Group. Our provider number is 776641

You can view all of our courses here https://www.hlonlinetraining.co.uk/online-courses/ Our courses are brought individually , we do not charge a subscription.

Click ‘Create a New Password‘ and follow the instructions, the system will send you a password reset link.

Make sure you check your emails within the hour otherwise your password reset token will expire and don’t forget to check your ‘junk’ or ‘spam’ email folders

Category: Login Issues

You access your training portal from here https://hlservices.psittacus-ble.co.uk/login

Please raise a support ticket to contact us with the correct details and we will get this rectified.

Speak to your line Manager/ Employer or the Company you bought the course(s) from.

If you need further help, please raise a support ticket to contact us.

Check that the access code is correct making sure you check all the characters are correct, if you’re not sure, ask the person who gave you the access code to double check it from their ‘Learner Management Screen’.

If you have logged in before with the access code, updated your details and added your email address, the access code will no longer be valid as your email will now be needed to access your learning account.

Check your emails for a message titled ‘You have successfully updated your details!’ as this will have been sent to your email with instructions on how to create a password or just click on the ‘Create a new password’ button on the login page and follow the instructions.

Click ‘Create a New Password‘ and follow the instructions, the system will send you a password reset link.

Make sure you check your emails within the hour otherwise your password reset token will expire and don’t forget to check your ‘junk’ or ‘spam’ email folders

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